Terms of service
Terms of Service
Effective Date: 8 May 2026
Welcome to SydneyTCG (“SydneyTCG”, “we”, “our”, or “us”).
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website.
1. About SydneyTCG
SydneyTCG is an Australian business offering trading cards, collectibles, sealed products, accessories, and related products through our online store.
Website: www.sydneytcg.com.au
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian
- You are legally capable of entering into binding agreements
- Any information you provide is accurate and current
3. Orders
All orders placed through our website are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities purchased
- Cancel orders suspected of fraud, abuse, or reseller activity
- Correct pricing or listing errors
If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.
4. Pricing
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
While we aim to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified, we reserve the right to:
- Cancel the order
- Refund any payment made
- Offer the customer the option to proceed at the corrected price
5. Product Availability
Products listed on our website are subject to availability.
We do not guarantee continuous stock availability and reserve the right to:
- Discontinue products
- Limit product quantities
- Modify product descriptions or images
Product images are for illustrative purposes only and actual items may vary slightly.
6. Trading Card & Collectible Disclaimer
Trading cards and collectibles may contain manufacturer imperfections including:
- Print lines
- Factory scratches
- Off-centering
- Packaging imperfections
These are common within the hobby and are generally not considered defects.
We do not guarantee:
- Specific pulls from sealed products
- Grading outcomes or card condition suitable for professional grading
- Investment value or future market pricing
Purchases are made at the customer’s own discretion.
7. Pre-Orders
Pre-order products are subject to:
- Manufacturer release schedules
- Distributor allocations
- Supplier availability
Release dates may change without notice.
If supplier allocations are reduced or unavailable, we reserve the right to:
- Cancel affected orders
- Issue full refunds
- Provide store credit where agreed
Pre-order cancellations requested by customers may be subject to fees or store credit policies.
8. Shipping & Delivery
We aim to dispatch orders promptly; however, shipping timeframes are estimates only.
SydneyTCG is not responsible for delays caused by:
- Postal carriers
- Customs processing
- Weather events
- Carrier disruptions
- Incorrect customer addresses
Risk in products passes to the customer once the order is handed to the shipping carrier.
Customers are responsible for ensuring shipping details are correct before checkout.
9. Returns & Refunds
Our Return & Refund Policy forms part of these Terms.
Please review our Return & Refund Policy available on our website for information regarding:
- Change of mind returns
- Faulty products
- Refund eligibility
- Return procedures
10. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product listings
- Images
- Website design
- Graphics
- Text
is owned by or licensed to SydneyTCG and protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use website content without prior written permission.
11. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Submit false or misleading information
- Engage in fraudulent transactions
- Use automated systems or bots to access the website
- Copy or scrape website content without permission
We reserve the right to restrict or terminate access for users who violate these Terms.
12. Limitation of Liability
To the maximum extent permitted by law, SydneyTCG is not liable for:
- Indirect or consequential losses
- Loss of profits or business opportunities
- Delays or disruptions outside our control
- Market fluctuations in collectible values
- Damage resulting from misuse of products
Our total liability relating to any product or order is limited to the amount paid for the product.
Nothing in these Terms excludes rights or remedies available under Australian Consumer Law.
13. Third-Party Services
Our website may contain links or integrations with third-party services including:
- Payment providers
- Social media platforms
- Analytics providers
We are not responsible for the content, policies, or practices of third-party services.
Use of third-party services is subject to their own terms and policies.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect and manage personal information.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Updated Terms will be published on this page with a revised effective date.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms or use of the website will be subject to the jurisdiction of the courts of New South Wales.