Shipping policy

Shipping Policy

Effective Date: 8 May 2026

Thank you for shopping with SydneyTCG. We aim to provide fast, secure, and reliable shipping for all orders across Australia and worldwide.

1. Shipping Locations

SydneyTCG ships worldwide.

We proudly offer shipping to customers across Australia and internationally. If your country is unavailable at checkout, please contact us for assistance before placing your order.

2. Processing Times

Orders are generally processed within:

  • 1–3 business days after payment confirmation

During peak periods, major product releases, sales events, or public holidays, processing times may be longer.

Pre-order items will ship once stock is received and ready for dispatch.

Orders containing both in-stock and pre-order items may be held until all items are available unless otherwise arranged.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions
  • Shipping destination
  • Selected shipping method

Free Standard Shipping

We offer FREE standard shipping Australia-wide on orders over $500 AUD.

Free shipping:

  • Applies automatically at checkout when eligible
  • Is available for Australian orders only
  • Applies to standard shipping services only

Express shipping upgrades are available at additional cost.

International shipping charges are calculated separately at checkout.

4. Shipping Carriers

We use trusted shipping providers including:

  • Australia Post
  • DHL
  • UPS
  • FedEx
  • Sendle
  • Other reputable courier services

Shipping providers may vary depending on the destination, parcel size, and service availability.

5. Delivery Estimates

Estimated delivery timeframes after dispatch:

Australia

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

International

Estimated international delivery times vary by country and shipping method and may range from:

  • 5–25 business days

Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather events, or other factors outside our control.

6. Tracking Information

Tracking details will be emailed once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

7. Customs, Duties & Import Taxes

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT/GST charges
  • Customs clearance fees

These charges are determined by your local customs authority and are not included in our product or shipping prices unless otherwise stated.

SydneyTCG is not responsible for delays caused by customs processing or unpaid import charges.

8. Incorrect Shipping Information

Customers are responsible for ensuring shipping details are correct before completing checkout.

SydneyTCG is not responsible for:

  • Lost parcels due to incorrect addresses
  • Delivery delays caused by incorrect customer information
  • Additional postage fees for returned parcels

If an order is returned to us due to incorrect details, additional shipping charges may apply before re-delivery.

9. Lost, Delayed, or Damaged Parcels

If your parcel is lost, delayed, or arrives damaged, please contact us as soon as possible.

For damaged shipments, customers must provide:

  • Photos of the packaging
  • Photos of the damaged items
  • Order information

While we will assist with shipping investigations where possible, SydneyTCG is not liable for delays or losses caused by shipping carriers or events outside our control.

10. Signature on Delivery

Some orders, particularly high-value purchases, may require:

  • Signature on delivery
  • Insurance coverage
  • Additional verification measures

This is done to help protect both the customer and SydneyTCG against fraud or lost parcels.

11. Risk & Ownership

Risk of loss or damage passes to the customer once the parcel has been handed to the shipping carrier.

Ownership of goods remains with SydneyTCG until payment has been received in full.